What do I do if my package is lost or stolen?
We are NOT responsible for lost packages once they leave our facililty! Please contact USPS about any shipping and/or delivery issues!
Basic, First Class Mail does not include package insurance. If you'd like shipping insurance added to your order for protection against loss, please choose "Priority Mail (Insured)" for shipping method.
If the package was shipped via Priority Mail (Insured), YOU must file a claim directly with USPS in the case of a loss.
If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender).
If your package is marked as "delivered", but is missing, please contact your local USPS for verification of delivery location, and/or your local authorities to report theft.
What do I do if my package is returned to sender?
If your package is returned to us for any reason, it will be processed as a return. A store credit will be issued for the cost of the item only. The original shipping fee is non-refundable.