We are NOT liable for packages once they are scanned in by the shipping provider, which confirms that they are in possession of your package. We do not have any inside sources or information outside of what the tracking provides you. Please contact the shipping carrier about any shipping and/or delivery issues!
Basic, First Class Mail does not include package insurance. If you'd like up to $100 in shipping insurance automatically added to your order for protection against loss or damage, please choose Priority Mail or higher for your shipping method. If you’d like to add additional coverage, please contact us BEFORE placing your order so that we can further assist you.
If the package was shipped via Priority Mail or higher, YOU must file a claim directly with USPS in the case of loss or damage.
If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender).
If your package is marked as "delivered", but is missing, please contact your local USPS for verification of delivery location, and/or your local authorities to report theft. We will NOT refund or replace “delivered” orders.
What happens if my package is returned to sender?
Orders sent back to us by shipping carrier due to incomplete or incorrect address, or marked “undeliverable” for any reason, will be processed as a return & will be charged a 20% restock fee. Fee will be deducted from store credit that will be emailed to you. Original shipping cost is non-refundable.