Delayed, Lost, Damaged, or Returned Packages

We are NOT liable for packages or transit delays once they are scanned in by the shipping provider, which confirms that they are in possession of the package.

We do not have any inside sources or information outside of what the tracking shows. 

Please contact the shipping carrier about any shipping and/or delivery issues! THE CUSTOMER must file a search request or claim directly with the carrier in the case of loss or damage. 

All shipments include up to $200 insurance coverage for protection against loss or damage. If additional coverage is desired, please contact us BEFORE placing your order so that we can further assist.

If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender).

If the package is marked as "delivered", but is missing, please contact the carrier for verification of delivery location, and/or the local authorities to report theft. We will NOT refund or replace “delivered” orders.

What happens if my package is returned to sender?

Orders sent back to us by shipping carrier due to incomplete or incorrect address, or marked “undeliverable” for any reason, will be processed as a return & will be charged a 20% restock fee. Fee will be deducted from store credit that will be emailed to you. Original shipping cost is non-refundable.