No tracking updates?

We have zero control over tracking & system updates once the carrier takes possession of your package. We can not provide any more information than your tracking link provides. 
Refund or reshipment?
Please allow 7 business days for your tracking to update before requesting a re-shipment; To request a refund, allow 14 business days.
(In over 90% of cases in the past in which we re-shipped or refunded due to no tracking updates, the original order suddenly updated during the process, and was successfully delivered. This either caused the customer to receive the order twice, or for free if it was refunded.)